Contact
We have two support channels: our customer care chat for instant answers about products, delivery and policies, and email for anything about an existing order, a return or a refund.
- Customer care chat
- Open the chat
- Email replies
- Monday to Friday, 9:00–18:00
Trader identification
- Trade Name:
- VALLENT & CO.
- Registered Address:
- Rua Humberto Delgado 6, 3º Esquerdo, 2615-308 Lisboa, Portugal (online store only — not open to walk-in customers)
- Email:
- support@vallentandco.com
- WhatsApp (messages only):
- +351 938 126 520
- Support Hours:
- Monday to Friday, 09:00 – 18:00 (WEST)
Fastest routes
- Product, size or delivery question? Ask the care chat — it answers from our current catalogue and policies.
- Existing order, return or refund? Email support@vallentandco.com with your order number. The chat cannot look up orders and will never guess a status.
- Looking for a parcel? Use Track Order.
- Returning something? Read the Refund & Return Policy and email us before sending anything back.