Terms of Service
Who you are buying from
Your seller is VALLENT & CO., an online-only store registered in Portugal. Address: Rua Humberto Delgado 6, 3º Esquerdo, 2615-308 Lisboa, Portugal. Email: support@vallentandco.com. WhatsApp (messages only): +351 938 126 520. Support hours: Monday to Friday, 09:00 – 18:00 (WEST). We are the trader for every order placed here, including orders that are shipped to you by a fulfilment partner or supplier. Your consumer rights are always exercised against us.
Products
We select and sell products for dogs and cats; we do not manufacture them. Product descriptions, materials, sizes and any weight or usage limits are those provided in our catalogue for that product. Where a detail is not stated, ask us before ordering. Our products are ordinary pet accessories: they are not medical or veterinary devices, and nothing on this site should be read as veterinary advice. Please supervise your animal when it uses a new item.
Prices and payment
Prices are shown in the currency of the market you select and include the taxes configured for that market. Delivery cost and any applicable charge are shown at checkout before payment. The price displayed at the moment of checkout is the price that applies. Payment is processed securely by our checkout provider and the payment providers offered at checkout; we never see your full card details.
Orders
A contract is formed when we confirm your order by email. If an item turns out to be unavailable we will tell you and refund in full.
Delivery
We ship to Portugal, Spain and the United Kingdom. Personalised items are produced in 1–3 business days, followed by 5–8 business days of tracked delivery (€4.99 / £4.99, free from €45 / £45). These times are estimates. Details are on our Shipping & Returns page. Delivery time depends on the product, the destination and the fulfilment location, and the options and estimates are shown at checkout. Some items are fulfilled by international suppliers, including suppliers in China, so an order may arrive in separate parcels.
Withdrawal, returns and guarantees
Personalised items made with your photos, names or text are made to order and cannot be returned for change of mind once production has started. Non-personalised items may be returned within 14 days of delivery without giving a reason. In every case you keep your statutory rights if goods are damaged, faulty or incorrectly personalised. Contact us before returning anything. Full detail is in our Refund & Return Policy.
Complaints and disputes
Please write to us first — most issues are resolved by email. Under Portuguese law (Law 144/2015), consumers may also turn to an alternative dispute resolution entity; on request we will tell you which entity applies to your complaint.
Governing law
Portuguese law and EU consumer law apply. UK customers keep the protection of the Consumer Rights Act 2015 and may bring claims in the courts of their part of the UK. This does not limit the mandatory consumer rights you have in your own country of residence.